Shipping & Delivery Policy

Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Domestic & Standard Parcel Fulfillment Terms • Australia Post Carrier Guidelines

At a Glance Fulfillment Summary

1. Order Processing & Handling Time

We prioritize getting your order packaged and dispatched as swiftly and securely as possible:

Standard Dispatch Window: All orders are processed, packed, and dispatched via Australia Post within 48 hours of purchase.

Operating Days: Order fulfillment operates from Monday through Friday. Orders placed on weekends (Saturday and Sunday) or gazetted public holidays will commence processing on the immediate subsequent business day.

Order Verification: During peak seasonal promotional periods or high-volume sales events, order verification and handling times may require up to an additional 24 hours. In instances where fraud prevention checks require billing verification, handling time begins once payment verification has successfully cleared.

2. Delivery Timelines & Carrier Transit

We partner exclusively with trusted national logistics providers to ensure reliable and prompt parcel delivery:

Designated Carrier: All domestic parcel shipments are handled and delivered through Australia Post’s dedicated logistics network.

Standard Delivery Timeline: Once dispatched from our fulfillment facility, standard delivery generally takes 2 to 4 business days to arrive at major metropolitan areas.

Regional & Remote Destinations: Deliveries addressed to regional, rural, or outer-tier locations (such as parts of Western Australia, Northern Territory, or far north Queensland) may experience extended transit times, typically taking 4 to 7 business days from the date of dispatch.

Business Day Definition: Transit days are calculated as Monday through Friday, excluding weekends, state-specific public holidays, and national holidays observed by Australia Post.

3. Tracking Your Order

We provide end-to-end milestone tracking so you can monitor your parcel every step of the way:

Notification Email: An automated shipping confirmation email containing your Australia Post tracking number and an instant tracking link will be transmitted to your registered email address as soon as your package is handed over to Australia Post.

Tracking Scan Activation: Please allow up to 24 hours after receiving your shipping confirmation email for the tracking link to update on the Australia Post portal, as initial sorting facility scan data may take several hours to synchronize.

Self-Service Tracking: Recipients can track real-time delivery status, set delivery preferences, or authorize Safe Drop by entering the provided tracking number directly on the official Australia Post tracking portal or via the AusPost mobile application.

4. Shipping Rates & Checkout Transparency

Shipping fees are calculated dynamically and transparently at checkout based on destination postcode, package weight, and order value:

Standard Delivery Rates: Standard shipping fees are clearly displayed on the checkout page prior to final payment submission.

Promotional Free Shipping: Where promotional free shipping thresholds apply, qualifying order values are evaluated after all discounts, coupons, and promotional vouchers have been applied and before applicable sales taxes or add-on services.

5. Delivery Addresses, PO Boxes & Parcel Lockers

Because shipments are handled via Australia Post, broad address flexibility is accommodated across Australia:

Accepted Delivery Addresses: Deliveries can be made to standard street addresses (both residential and commercial), official Australia Post PO Boxes, and 24/7 Australia Post Parcel Lockers.

Address Accuracy: Customers are strictly responsible for reviewing and confirming that full unit numbers, street names, suburbs, state abbreviations, and postcodes are entered accurately during checkout. We cannot be held liable for delivery failures or delays arising from inaccurate, incomplete, or misspelled addresses.

Address Modifications: Due to automated fulfillment workflows, requests to modify a shipping address must be submitted immediately upon checkout. Once an order has entered fulfillment or been tendered to Australia Post, destination address amendments cannot be guaranteed.

6. Failed Delivery, Return to Sender & Unclaimed Parcels

Attempted Delivery & Carding: If an address is unattended at the time of delivery and Australia Post deems the location unsafe for unattended drop-off, a collection notification card will be left, and the parcel redirected to the nearest local Post Office for secure collection.

Collection Window: Parcels held at Australia Post facilities must be collected within the statutory timeframe (typically 10 to 14 business days) presenting valid photo identification.

Return to Sender (RTS): Packages returned to our facility due to an incomplete/incorrect address, non-collection within the designated holding period, or refusal of acceptance may be subject to a standard return processing and redelivery fee before re-dispatch.

7. Lost, Damaged or Delayed Shipments

Transit Delays: While the vast majority of orders arrive within the 2–4 business day estimate, unexpected delays may occasionally occur due to severe weather events, transport network disruptions, pandemic-related contingency measures, or seasonal carrier surges (e.g., Black Friday, Cyber Monday, Christmas).

Items Damaged in Transit: If your package arrives physically damaged, please inspect the contents and notify customer support within 48 hours of delivery. Please retain all original outer packaging, carrier labels, and photographs of the damage to expedite an Australia Post damage assessment claim.

Missing or Lost Parcels: If tracking demonstrates no scan updates for more than 5 consecutive business days beyond the expected delivery date, please reach out to customer support. We will formally initiate an official parcel investigation with Australia Post on your behalf to locate the parcel or arrange a replacement.

8. Policy Updates & Inquiries

This Shipping & Delivery Policy may be updated periodically to reflect operational adjustments or modifications in carrier terms. The latest version published on this page governs all active transactions.

For inquiries regarding order dispatch, shipping tracking, or delivery assistance, please reach out to our dedicated support team via the official Contact page or published customer support email available on this website.

Support email: support@durrydragon.com